Shipping policy
1. Processing Time
All custom orders require a processing time of minimum 7 business days before they are shipped. During peak seasons, processing times may be longer, and processing time will be announced in the announcement bar located on top of website.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping CANADA : 3-9 business days
- Standard Shipping U.S. : 4-8 business days
- Standard Shipping International : 14-21 business days
3. Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and your shipping destination. We occasionally offer promotions for free shipping on orders over a certain amount; check our website for current offers.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order on our website or through the shipping carrier’s website.
5. International Shipping
We offer international shipping to select countries. Shipping rates and delivery times may vary based on your location. Customs duties and taxes may apply and are the responsibility of the customer.
6. Incorrect Shipping Information
Please double-check your shipping information at checkout. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.
Thank you for choosing Smol Lily Shop! If you have any questions regarding our shipping policy, please reach out to us.